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Return to shopRefund Policy
Last Updated: March 2026
This Refund Policy explains how refunds are processed once returned items are received and inspected.
Refund Eligibility
Refunds are issued after we receive and inspect returned items to confirm they meet our return requirements.
To qualify for a refund:
- The item must be returned within the approved return period.
- The item must be unused and in its original condition.
- The return must follow the instructions provided by our support team.
Refund Processing Time
Once we receive the returned item and verify its condition, refunds will be processed within the following timeframe:
| Refund Step | Timeframe |
|---|---|
| Return package received | Inspection begins |
| Refund approval | Processed within 10 business days |
| Funds appear in customer account | Depends on payment provider |
Please note that banks and payment providers may take additional time to post the refund to your account.
Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
If the original payment method is unavailable, our support team will contact you to arrange an alternative refund method.
Cancellation Fee
If an order is cancelled after payment has been processed, a 5% cancellation fee may apply to cover transaction and processing costs.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again.
- Contact your payment provider or credit card company.
- If the issue continues, please contact our support team for assistance.
Contact Us
If you have any questions about refunds, please contact us:
Email: support@sumxn.com
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)