Cancel/ Change Order Policy

Last Updated: March 2026

We understand that sometimes customers may need to cancel or modify an order after it has been placed. This policy explains how order cancellations and order changes are handled.

Order Cancellation

Customers may request to cancel an order shortly after it has been placed. Cancellation requests must be submitted before the order enters the processing or shipping stage.

If the cancellation request is approved, the order will be cancelled and a refund will be issued according to our Refund Policy.

Please note that a 5% cancellation fee may apply to cover payment processing and administrative costs.

Orders That Cannot Be Cancelled

Orders may not be eligible for cancellation in the following situations:

• The order has already entered the processing stage
• The order has been shipped or prepared for shipment
• The cancellation request is submitted too late to stop processing

If your order cannot be cancelled, you may still be able to return the item after delivery according to our Return Policy.

Changing an Order

If you need to update information in your order (such as the shipping address, item size, or quantity), please contact our support team as soon as possible.

We will make reasonable efforts to update the order if it has not yet entered the fulfillment process.

Once an order begins processing or has been shipped, changes may no longer be possible.

How to Request a Cancellation or Change

To request an order cancellation or modification, please follow these steps:

1. Email our support team at support@sumxn.com.
2. Include your order number and the requested change or cancellation.
3. Our team will review your request and respond as quickly as possible.

Submitting a request does not guarantee approval, but we will do our best to assist before the order is processed.

Contact Information

If you need help with an order, please contact us:

Business Address:
22647 N Peltier Ct
Acampo, CA 95220
United States

Email: support@sumxn.com

Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)