Return Policy

Last Updated: March 2026

We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, our return policy allows you to request a return within the time period described below.

Return Window

Customers may request a return within 60 days from the date the item is delivered.

Returns requested after the 60-day window may not be accepted.

Return Conditions

To be eligible for a return, items must meet the following requirements:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• All tags, labels, and accessories must still be attached (if applicable).
• The return request must be submitted within the 60-day return period.

Items that show signs of wear, damage caused by misuse, or missing components may not qualify for return approval.

Non-Returnable Situations

Returns may not be accepted in the following cases:

• Items that have been used, washed, or altered
• Items returned without prior return authorization
• Items returned after the return window has expired

How to Start a Return

Starting a return is simple. Please follow the steps below:

1. Email our support team at support@sumxn.com.
2. Include your order number and the reason for the return.
3. Our team will review your request and provide return instructions.
4. Carefully package the item and send it to the return address provided.

Please do not ship items back without contacting us first, as this may delay or prevent return processing.

Cancellation Policy

If you request to cancel an order after it has been placed, a 5% cancellation fee may apply to cover payment processing and administrative costs.

Orders that have already entered the shipping process may not be eligible for cancellation.

Contact Information

If you have questions about returns, please contact our support team:

Email: support@sumxn.com
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)