Returns & Exchanges Policy

At Sumxn, your satisfaction is our highest priority. Once your payment is confirmed, we typically process and dispatch orders within 2–3 business days. A tracking number will be provided as soon as your order is on its way.

Defective Items
If you receive a defective product, please consult our limited warranty guidelines for support and resolution.

Return & Exchange Terms

• 30-Day Return/Exchange Window:
  You may request a return or exchange within 30 days from the purchase date shown on your receipt. Requests made after this period cannot be accepted.

• Eligibility for Change-of-Mind Returns/Exchanges:
  Products must be unused, unopened, unmarked, and in their original condition. For sets or multi-item packages, all items must be returned together.

• Non-Eligible Items:
  Items clearly marked as non-returnable or non-exchangeable are not eligible.

• Shipping Costs:
  For returns due to a change of mind on online orders, customers are responsible for return shipping fees.

Note: This policy complements your statutory consumer rights under applicable law.

Condition Requirements for Returned Items

• Packaging:
  Please include all original packaging, manuals, accessories, and any complimentary gifts with your return.

• Additional Charges:
  Items showing signs of use, damage, missing parts, or improper assembly may incur extra fees.

Quality-Related Returns

If your return or exchange is due to a defect or quality issue, Sumxn will cover the return shipping fees and waive any restocking charges.

Returns for Personal Reasons

For returns initiated for personal reasons, customers are responsible for covering the return shipping cost. Once the item is received, it will be inspected to determine if it qualifies for a refund or exchange.

How to Initiate a Return or Exchange

Contact us at [email protected] to receive step-by-step instructions on returning or exchanging your item.

Additional Information

• Non-Compliance:
  Returns that do not meet these guidelines will not be accepted. Unauthorized returns are non-refundable, and Sumxn is not responsible for items lost during return shipping.

• Approved Returns/Exchanges:
  Once approved, you will receive a prepaid return label along with detailed instructions. Be sure to include all original packaging, accessories, and any complimentary items.

• Refund Processing:
  After your return is received and inspected, we will notify you via email. Refunds are typically issued within 1–3 business days to your original payment method, with an additional 5–7 business days for the refund to appear on your account.

• Delayed or Missing Refunds:
  If your refund hasn’t been received within the expected timeframe, please allow extra processing time and check with your bank or credit card provider. Should there be any issues, contact us at [email protected] for further assistance. We aim to resolve such matters within 1–2 business days.

For any further questions or additional support, please reach out to us at [email protected]. We’re here to help!